Web Development

How to Build an AI-Powered User Feedback System with React and OpenAI in 2025

Learn how to build an AI-powered user feedback system with React and OpenAI, automating feedback analysis and enhancing user experience in 2025.

What You'll Build

In this tutorial, you'll learn how to build an AI-powered user feedback system using React and OpenAI's GPT-4 API. This system will allow users to submit feedback, which the AI will categorize and analyze, providing insights into user sentiment and common issues. The benefits of this system include automated feedback analysis, reduced manual workload, and improved user experience. Expect to spend about 3-4 hours following this guide.

Quick Start (TL;DR)

  • Set up a React app with Create React App.
  • Integrate the OpenAI API using axios.
  • Create feedback form components.
  • Implement AI-driven analysis for feedback categorization.
  • Deploy your application using Vercel or Netlify.

Prerequisites & Setup

Before starting, ensure you have Node.js (v18+), npm (v9+), and a basic understanding of React. You'll also need an OpenAI API key. Set up your development environment with Visual Studio Code and install necessary extensions like Prettier and ESLint for code formatting and linting.

Detailed Step-by-Step Guide

Phase 1: Foundation

First, set up your React project using Create React App:

Next, install axios for API requests:

Then, configure a .env file to store your OpenAI API key securely:

Phase 2: Core Features

Next, configure axios to use your API key:

Now, create a feedback form component:

Andy Pham

Andy Pham

Founder & CEO of MVP Web. Software engineer and entrepreneur passionate about helping startups build and launch amazing products.